Privacy Policy
How Your Legal Help collects, uses, stores, and protects personal data when you visit this website or instruct us.
Last updated: 29 August 2026
Your Legal Help (“we”, “us”, “our”) operates the website at yourlegalhelp.pro and provides legal services from 151 Chin Swee Road, #09-04 Manhattan House, Singapore 169876. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, and the choices available to you under applicable data protection law in Singapore, including the Personal Data Protection Act 2012 (“PDPA”).
1. Who is responsible for your data
Your Legal Help is the organisation responsible for personal data collected through this website and in the course of providing legal services. You may contact us about privacy matters at hello@yourlegalhelp.pro or by post at the Chin Swee Road address above. We respond to privacy enquiries within a reasonable period, typically within ten business days.
2. Personal data we collect
We may collect the following categories of personal data depending on how you interact with us:
- Contact and identity data: name, email address, telephone number, and mailing address when you submit an enquiry form, email us, or become a client.
- Matter-related data: information you provide about legal issues, including copies of police letters, court documents, contracts, correspondence with third parties, and factual narratives relevant to your instruction.
- Technical data: IP address, browser type, device information, and pages visited — collected in server logs for security and troubleshooting. We do not use advertising or behavioural tracking pixels on this website.
- Cookie and consent data: your cookie preference stored locally in your browser when you accept or decline functional cookies such as the Google Maps embed on our contact page.
- Billing data: payment-related information where you instruct us and agree to fee arrangements. We do not collect payment card details through the public enquiry form on this website.
3. How we collect personal data
We collect data directly from you when you complete forms, email us, attend consultations, or provide documents. We may also receive data from third parties you authorise — such as co-counsel, family members with your consent, or opposing parties in the course of litigation — where relevant to your matter. We do not purchase marketing lists or scrape personal data from unrelated sources.
4. Purposes of collection, use, and disclosure
We use personal data for purposes that a reasonable person would consider appropriate in the context of legal services and website operation, including:
- responding to enquiries and scheduling consultations;
- assessing conflicts of interest before accepting instructions;
- providing legal advice and representation;
- communicating with courts, agencies, and opposing parties as your matter requires;
- billing, accounting, and compliance with professional obligations;
- maintaining secure backups and audit logs for our systems;
- improving website security and diagnosing technical faults;
- complying with law, court orders, and regulatory requests.
We disclose personal data to third parties only where necessary for these purposes — for example, expert witnesses, translators, process servers, IT service providers bound by confidentiality, or authorities when required by law. We require processors to protect data appropriately and use it only for instructed purposes.
5. Legal basis and consent
Where the PDPA requires consent, we obtain it before collecting, using, or disclosing personal data unless an exception applies — such as data clearly provided by you in connection with a voluntary enquiry, or use necessary for legal claims. You may withdraw consent for optional processing by contacting us, subject to legal or contractual restrictions. Withdrawal does not affect processing already completed lawfully.
6. Retention
We retain personal data only as long as necessary for the purposes described above. Enquiry records that do not become client files are typically deleted within twenty-four months unless a longer period is needed to resolve a complaint or dispute. Client files are retained in accordance with professional record-keeping practice and limitation periods applicable to your matter — often six to seven years after closure, or longer where litigation or regulatory obligations require.
Server logs containing IP addresses are rotated on a regular schedule, generally within ninety days, unless retained longer to investigate security incidents.
7. Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of legal data — including access controls, encrypted transmission where supported, secure storage of physical files at our Chin Swee Road office, and staff training on confidentiality. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we review practices periodically and address identified risks.
8. Cross-border transfers
Our primary systems and files are maintained in Singapore. If we transfer personal data overseas — for example, to a cloud backup provider or foreign co-counsel — we ensure protection comparable to that under the PDPA through contractual clauses or your informed consent where required.
9. Your rights
Subject to exceptions in the PDPA, you may request access to personal data we hold about you, correction of inaccurate data, and information about how we have used or disclosed your data in the past year. You may also withdraw consent and request deletion where retention is no longer necessary and no legal obligation prevents erasure.
To exercise these rights, email hello@yourlegalhelp.pro with sufficient detail to identify your request. We may need to verify identity before releasing client or enquiry records. If you believe we have not handled your data appropriately, you may contact the Personal Data Protection Commission in Singapore after giving us opportunity to resolve the concern.
10. Children
This website is not directed at children. We do not knowingly collect personal data from individuals under eighteen without parental or guardian involvement appropriate to the legal matter. If you believe a child has submitted data through our form without appropriate authority, contact us so we can delete it.
11. Third-party links and embeds
Our contact page may display an embedded Google Map after you accept functional cookies. Google’s handling of data when you interact with the map is governed by Google’s privacy policy. We also link to external sites such as Google Maps in new tabs; those sites have their own policies independent of ours.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in law, technology, or our practices. The “Last updated” date at the top will change when we publish a revision. Material changes affecting how we use personal data already collected will be communicated where appropriate — for example, by email to active clients or a notice on this page.
13. Contact
Questions about this Privacy Policy or our data practices may be directed to:
Your Legal Help
151 Chin Swee Road, #09-04 Manhattan House
Singapore 169876
Email: hello@yourlegalhelp.pro
Phone: +65 6225 3841
14. Data breach notification
If we become aware of a data breach likely to result in significant harm or impact to affected individuals, we assess the incident promptly, take steps to contain it, and notify the Personal Data Protection Commission and affected individuals where required under the PDPA. Our assessment considers whether sensitive legal material was involved and what remedial steps — such as password resets or enhanced access controls — are appropriate.
15. Marketing communications
We do not send unsolicited marketing email to addresses collected through this website. Occasional updates about changes to our policies or services may be sent to existing clients or enquirers who have engaged with us and would reasonably expect such communication. You may opt out of non-essential messages at any time by replying to the email or contacting us directly.
16. Accuracy of personal data
You are responsible for ensuring that personal data you provide is accurate and complete. We rely on that information when assessing conflicts, preparing court documents, and communicating with you. Please notify us promptly if your contact details change during an active matter so correspondence and court notices reach you without delay.
17. Automated decision-making
We do not use automated decision-making or profiling that produces legal effects concerning you without human review. Enquiry forms are read by staff who decide how to respond. Conflict checks and matter assessments involve professional judgment, not algorithmic scoring of individuals.
18. Complaints handling
If you complain about how we handle personal data, we acknowledge receipt, investigate the facts, and respond with our findings and any corrective action. Complaints about legal services quality may additionally be referred to relevant professional bodies where appropriate, but data handling complaints are addressed directly with us in the first instance.
19. Do Not Call Registry
Where we contact you by telephone about an enquiry you initiated, we rely on your request for a callback or ongoing representation rather than unsolicited telemarketing. If you instruct us not to use a particular number, we record that preference in your file and honour it for future non-essential communication unrelated to active court deadlines.
20. Version control
We archive prior versions of this Privacy Policy internally so we can demonstrate what terms applied when data was collected. You may request the date on which your enquiry or client file was first created if you need to know which policy version governed a specific interaction.